Terms of Use
Product and Service Terms of Procurement and Website
The terms of use statement applies to all purchases of goods and services and this website; including the online store and all instore procurement transactions.
Copyright
The replication of any information on the Xero Computing PTY LTD website is strictly prohibited.
Payment Methods including Delay to Payment Charges
Delivery & Time Frames: Online Store
Delivery time frames are subject to Australia Post standard delivery time frames as Australia Post is the Xero Computing preferred post service. Xero Computing posts parcels every weekday, once a day.
Delivery & Time Frames: Service and Repairs
Upon leaving your equipment for service at Xero Computing, a best estimate will be given as to service/repair completion time and cost (if possible). If any changes are encountered during the service, you, the customer will be notified before Xero Computing proceeds with any additional service repair, which will lead to time change or service/repair price change.
Web and Domain Hosting Services
Service and Repairs: Onsite and Instore
Xero Computing will not be responsible for any damages to your business. Xero Computing makes no warranties of any kind, expressed or implied for services we provide. Xero Computing disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, additional costs from third party providers, wrong deliveries, and any service interruptions caused by Xero Computing and its employees. Xero Computing reserves the right to revise its policies at any time.
Disclaimer
Refunds, Returns & Exchange Policy
Refunds, Returns & Exchanges Policy
Development Process for Websites and Databases
50% deposit of payment is required to commence development. If the client wishes to stop development after commencement, this deposit will not be refunded. A scope statement will be issued for signature to commence with 1.0 Design. The remaining 50% payment will be required just before 3.0 Deployment.
All Xero Computing development for websites and databases follows the following process:
1.0 Design
A design document is compiled between the customer and the Xero Computing Development team. During design phase we work through the design of the product ensuring that the customer is satisfied with interface - this could be in a form of a prototype or an image of the interface. This gives the customer the opportunity to tweak and make changes as they require by giving feedback to the developers. Once the customer approves the design the design is LOCKED and cannot be modified, we then progress to the next stage. Unlocking design post design stage will incur additional development fees.
2.0 Build
The product is actually built on its required platform. Estimated completion dates are given to the customer at the beginning of build phase. Once the product is built the customer has the opportunity to view what the final product will look like prior to it going LIVE. This gives the customer the opportunity to point out any items that should be amended as part of the original design requirement.
3.0 Deployment (Go Live)
Upon the customer's approval after build, the product can Go Live. This is where the product is in situ and used as its original design intended.
4.0 Handover to Customer (Project Completion)
Login accounts and passwords are handed over to customer. Project is completed. Any change requests or support after this time is not part of the project.
5.0 Backup to be performed by Customer (Post Project Completion)
It is advised that customers backup their product periodically. Backup should be on a different medium than the actual product, eg if the website is on a Web Server, a copy should also be kept locally on a secure hard drive. Xero Computing does not guarantee it holds copies of any products it builds.