Refunds Policy

Xero Computing is dedicated to ensuring customer satisfaction is met with all purchases, hence this is embodied within our Refunds, Returns and Exchange Policy.

With proof of purchase available, Xero Computing may offer repairs, refunds or exchanges on particular products. Any refunds made will be done via the original payment method received.

If you have changed your mind, Xero Computing may offer a store credit or exchange if this is done in a timely manner.

If you deem the product to be faulty, it will be assessed, and depending on the nature of the fault and the time period between purchase and bringing the item back into the store, it may be repaired, refunded, exchanged or replaced.

Computer Software, Sealed Items, Sale Items and Special Orders

Please choose carefully with Computer Software, Sealed Items, Sale Items and Special Orders, as we do not offer a refund or exchange for these items unless the packaging seal is intact (if any) or the item is faulty, significantly differs from what was shown to you, has a significant fault that renders the item unusable, or where otherwise required by law.

Earphones/Headphones

In line with standard health and safety practices, we are unable to offer a refund or exchange for earphones/headphones due to simple change of mind unless the packaging seal is intact (if any). We will, however, refund if the earphones/headphones have a significant fault that renders them unusable, or where otherwise required by law.

Development

The deposit paid to commence development project work is non refundable.

Web or Domain Hosting Fees

Payments made for any hosting fees are non refundable once the hosting period for the paid service commences.